Terms and Conditions

1. Scope and Acceptance

By accepting a proposal, issuing a purchase order, confirming a booking, paying an invoice, or using our services, the Client agrees to these Terms and Conditions.

If an accepted proposal, statement of work, purchase order expressly accepted by us, or signed agreement contains terms that conflict with this page, that document will take precedence for the relevant services.

2. Proposals and Bookings

Proposals remain valid for the period stated in the proposal. A booking is confirmed only when we provide written confirmation after receiving any required signed acceptance, purchase order, deposit, or other requested documentation.

Dates, facilitators, venues, and delivery arrangements remain subject to availability until the booking is confirmed. The Client must ensure that its booking information and stated requirements are accurate.

3. Training Services

We will deliver the services with reasonable professional care and skill, substantially in accordance with the confirmed proposal. Training outlines may be refined to suit agreed participant needs, operational context, timing, and learning objectives.

We may substitute a facilitator with another suitably qualified professional or make reasonable delivery changes where necessary. We will notify the Client as soon as reasonably practical if a material change is required.

4. Fees, Taxes, and Payment

Fees, payment milestones, currency, applicable taxes, reimbursable expenses, and invoice due dates will be stated in the proposal or invoice. Unless expressly stated otherwise, quoted fees exclude VAT and third-party expenses.

Invoices must be paid by their stated due date. If an amount is disputed, the Client should notify us promptly in writing and pay any undisputed portion on time. We may pause future work or withhold deliverables while an overdue amount remains unpaid, after giving reasonable notice.

5. Client Responsibilities

The Client is responsible for:

• providing timely and accurate information needed to design and deliver the services;
• confirming participant numbers, profiles, language needs, accessibility needs, and relevant workplace context;
• providing a safe, suitable venue and agreed equipment for on-site delivery;
• ensuring participants attend on time and behave respectfully; and
• obtaining any internal approvals, permissions, or consents required for the engagement.

6. Intellectual Property and Training Materials

Unless otherwise agreed in writing, all intellectual property in our course designs, frameworks, slides, workbooks, exercises, tools, and other training materials remains owned by Train Develop Empower or its licensors.

Participants receive a limited, non-exclusive, non-transferable right to use supplied materials for their own internal learning and work. Materials may not be copied, sold, published, adapted, uploaded, used to train others, or distributed outside the Client organization without prior written permission.

Audio, video, or screen recording of a training session is not permitted unless agreed in writing before delivery.

7. Confidentiality and Personal Data

Each party will use reasonable care to protect confidential information received from the other and will use it only for the purposes of the engagement. This does not apply to information that is public through no breach, already lawfully known, independently developed, or required to be disclosed by law.

We may process participant and Client contact information as reasonably necessary to administer enquiries, proposals, bookings, attendance, certificates, communications, and payment. Each party is responsible for complying with the personal-data obligations that apply to it.

8. Changes, Rescheduling, and Cancellation

Requests to change the agreed scope, participant numbers, location, format, or schedule may affect fees and delivery dates and must be agreed in writing.

Cancellations and postponements are governed by our Cancellation Policy, unless the accepted proposal or signed agreement states different terms.

9. Events Beyond Reasonable Control

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, public-health emergencies, government restrictions, civil disruption, transport interruption, utility failure, or serious illness. The affected party will notify the other promptly and both parties will work in good faith to reschedule or agree a practical alternative.

10. Training Outcomes

Training supports learning and capability development, but results also depend on participant engagement, management support, workplace conditions, and implementation after the program. We therefore do not guarantee a particular commercial, operational, employment, certification, or performance outcome unless expressly agreed in writing.

11. Liability

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, opportunity, goodwill, or anticipated savings arising from the services.

To the extent permitted by law, our total aggregate liability connected with a specific engagement will not exceed the fees paid or payable for that engagement. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Website Use

Website content is provided for general information and may be updated without notice. Course descriptions are indicative and do not form a binding commitment until included in a confirmed proposal or agreement.

Links to third-party websites are provided for convenience. We do not control and are not responsible for their content, availability, or privacy practices.

13. Governing Law and Disputes

These terms and any engagement governed by them are subject to the laws of Thailand, unless the parties agree otherwise in writing. The parties will first attempt in good faith to resolve any disagreement through discussion. If it cannot be resolved, the courts of Thailand will have jurisdiction, subject to any different dispute-resolution process agreed in writing.

14. General Provisions

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right. The Client may not transfer an engagement or its rights under it without our written consent.

We may update these website terms from time to time. The terms in effect when a booking is confirmed will govern that engagement unless the parties later agree otherwise in writing.

15. Contact Us